My Cancellation Policy comes into effect whenever a client cancels their involvement in a field tour that I, the guide, will be proceeding with. The policy covers the gamut of reasons why a cancellation may occur, including emergencies, no-shows, or other. The cancellation policy is enacted in such a way due to the nature of my work and the nature of my business structure; I am the sole employee. Prior to a tour taking place, often logistics, preparation, travel and accommodations are required. If I, the guide, cancel the tour, I will do my best to postpone it. Please note that clients are in no way obligated to make a cancellation payment for a tour that I, the guide, cancel. Please see the below details:
- For cancellations received 3 or more days out from the tour, clients will receive a full refund of the cost of the tour. Alternatively, no payment is due.
- For cancellations received 2 days out from the tour, clients will be refunded 25% of the cost of the tour. Alternatively, 75% of the payment is due.
- For cancellations received both the day of the tour and 1 day out from the tour, clients will not receive a refund. Alternatively, full payment is due.
- For Pop-Up! tours, payments are final and due by way of e-transfer or mailed cheque upon registration. There are no refunds for Pop-Up! tours.
Owner & Guide at Eastern Ontario Birding